Almost overnight, grocery stores of all kinds provided new services, such as curbside pickup, online ordering, contact-free delivery, or grocery cart sanitation stations—and they used rapid training to make this happen.

Without warning, consumers had to change the way they bought food for their families, and grocery stores needed to change with them. To provide new services or implement new procedures, thousands of workers had to be trained. Training may have been conducted in person or perhaps conducted virtually through rapid eLearning platforms. Regardless of how training was done, workers needed to know why the change was taking place, what specifically they needed to now do, and where to go with questions.

Imagine our current situation in which grocery stores did not use rapid training or did not execute it well.

Workers may have forgotten to wear gloves when stocking shelves, stores would have been flooded with confused customers asking where to pick up their online order, or carts may have accumulated with potentially dangerous COVID-19 germs.

Serving as a model of how targeted training can solve business challenges, rapid training allowed grocery stores to meet and exceed consumer needs in times of crisis.