eLearning Blog

4 Ways Compliance Guidance Becomes Business Reality

Aligning compliance guidance and internal controls must keep pace with the actual reality of employee business decisions. The SEC recently shared a Coronavirus compliance risk alert and it emphasizes the importance of policies and procedures actually guiding employee behavior.

Here are four methods to try to be sure what your compliance team is doing actually yields results.

Update Your Training and Communication Strategy

To effectively determine learning strategy in this unpredictable economic environment, you need to assess not only where your business is at, but also where your employees are at. You may need to re-review your risk assessment results and determine progress against your anticipated mitigation strategies. Evaluate what compliance struggles your high-risk employees are facing right now. Have these needs changed over the last six months or do you anticipate them changing in the future?  

Your compliance training and communication strategy must be reflective of the knowledge gaps or application gaps your teams are currently working with.  

Don’t have a training strategy or don’t know where to start? Start here.

Avoid Compartmentalizing Compliance

Compliance doesn’t sit squarely inside a box. It ebbs and flows based on the legal and regulatory landscape and business priorities. It is worth your while to share your compliance strategy, goals, and plans with your business partners. Even if you reviewed annual plans earlier this year, priorities likely have shifted and they are worth sharing again.

Communicate the compliance guidance and ideas you want to incorporate in order to minimize risk and support their business initiatives, such as revised sales targets or clinical results. You want to be seen as a proactive partner who they can come to for guidance and rely on for support.

Leverage Limited Resources

Don’t recreate the wheel. One well-done and effective compliance training program can have a far-reaching impact. Make the best use of your time and budget by incorporating compliance training and communication strategies that have been shown to be effective. This includes video-based compliance training, microlearning, interactive policy guides, and targeted eLearning that focuses on user experience and application.

Often times the custom content built for one initiative can be re-purposed and used elsewhere. For example, a comprehensive annual compliance eLearning course can be broken down into mini-modules that are used as part of corrective action. Or, interactive policy guides can be launched by a compliance team and then used again as part of people manager and new hire training. Another idea is to re-purpose compliance training video content as part of senior leadership quarterly announcements or ‘town hall’ style meetings; setting a positive and compliant tone as part of general business updates.

This leads to the final method…

Repeat, Repeat, Repeat

Keep compliance messaging top of mind by repeating compliance messages again and again. Using different content formats and visual techniques can make the same information feel new and fresh. To become a part of an employee’s true day-to-day decision making, it must be ingrained in everything they do. This happens through consistent repetition of core compliance messages.

Finesse what your core compliance messages are, and then try incorporating them:

  • On company Intranet homepages
  • Within company email updates
  • As part of an internal compliance campaign
  • In new hire onboarding
  • Office announcement screens
  • As an opt-in text messaging reminder initiative

And, many more opportunities for repetition are possible. Think through the touchpoints you may have with employees and leverage use them as much as possible.

Use these methods to help your team’s compliance guidance become a business reality, and be sure you always have a seat at the table.

 

 

 

 

 

By |2020-09-22T16:32:15+00:00September 22nd, 2020|Uncategorized|

Small Compliance Teams Make Big Impact

small compliance team big impact

Your compliance team analyzes risk assessment results, communicates policy changes, responds to monitoring reports, and so much more. With such a broad scope of responsibilities, how do small compliance teams make a big impact?

Whether your compliance team has two people or twenty, you can achieve regional and global organizational impact by connecting with partners that see the strategic vision of your compliance program and can help you achieve it.

An Overwhelming Scope of Responsibilities

In one week, a compliance officer may receive a myriad of requests:

  • “We need a draft of the new Code of Conduct for the Board to approve.”
  • “Our sales team isn’t sure what to do or say when the OR docs ask them about off-label uses.”
  • “No one can find our policies, nor are they reading them. Can you find a way to fix this?”
  • “The risk assessment results are in. Now, how do we help mitigate them?”

Challenges like these, and many others, can often be traced back to a need for more successful communication.

In fact, training and communication alone make up a full 30% of an effective compliance program.

 

Be the Trusted Business Partner

The ultimate goal of a compliance team is to help guide a company to operate in a way that ensures compliance with all laws and regulations. This is done best by creating and nurturing transparent and trusted relationships with business partners—guiding them to know how to and want to operate in an ethically sound and legal manner.

 

Avoid Checking the Box

While you are pushed and pulled in so many directions, it’s tempting to create materials that simply check the box. This type of check-the-box content meets the immediate compliance needs of your business but lacks engagement and effectiveness. It temporarily checks something off your “to-do” list but doesn’t truly resolve compliance challenges or guide employee behavior.

 

Mapping Learning Needs

Limited Resources Require Creative Approaches

Compliance training and communication can help compliance teams make the best use of their limited resources by using creative approaches to solve compliance challenges. Modern-day employees respond to information when it is presented in a way that captures attention and provides immediate value.

Effective ways compliance teams can do this is to use:

  • Infographics
  • Interactive policy guides
  • Microlearning

If you can keep your employees engaged with compliance content, you will be able to enhance content retention and practical application of information in real-world settings.

Unique and targeted visual stories, alongside an outside-the-box approach to content design, allow limited compliance resources to stretch beyond traditional boundaries and create meaningful business results.

 

What You Say and How You Say It

The use of long and legal-sounding language turns many employees away from compliance information even before they have a chance to truly read it or engage with it. This is especially true since the average American reads at a 7th or 8th-grade level. The legal guidance and practical application of compliance concepts are core, but the way in which that information is shared may be even more critical than you realize.

Oftentimes an external eye is needed to:

  • Streamline the flow of information,
  • Narrow the scope of content shared, and
  • Emphasize key points.

If employees notice a concerted effort to share only what is most relevant to them and their job, they are more likely to pay attention and connect what is being shared to what they actually do each day.

eLearning Example

 

Do What You Do Best

Compliance teams may be tempted to tackle engaging compliance training and design on their own, but often become frustrated when standard PowerPoints, dull imagery, and dated eLearning tools don’t get the job done.

Corporate training strategies have evolved to keep up with the way modern employees learn, and so have the options that compliance teams have available.

By partnering with vendors who specialize in compliance training, compliance teams are allowed to focus on understanding business risks, changing regulations, and supporting business initiatives.

 

Provide Clear Guidance in Unclear Situations

The difference between an organization founded on compliant business practices and an organization that is not can often be narrowed down to the organization’s ability to provide clear guidance in unclear situations.

Compliance training and communication should resonate with employees and create memorable pegs of compliance guidance. Creative approaches, such as compliance infographics, interactive policy guides, and microlearning, can be used by small and large compliance teams alike to enhance the short- and long-term impact of their compliance program.

 

 

 

 

By |2020-09-02T09:43:53+00:00September 2nd, 2020|Uncategorized|

How to Convert Compliance SOPs to Interactive Training

clinical training

Compliance SOPs: The Rarely Read Backbone of an Effective Compliance Program

While rarely read or even referenced by most employees, compliance Standard Operating Procedures (SOPs) are the backbone of an effective compliance program. Compliance SOP concepts can become front-and-center, though, by discovering how to convert compliance SOPs into interactive training.

Compliance SOPs and policies are some of the most useful ways to set the stage for compliant behavior and improve the quality of compliance controls. They define processes and actions, provide documentation during an audit, and serve as a guide for employee work and behavior.

The act of writing what you do and doing what is written is critical to long-term company success, particularly in regulated industries such as healthcare, finance, and oil and gas.

Documentation Is Not the Problem

However, most compliance issues don’t stem from organizations not having proper documentation of processes, but instead not doing what those processes say. Employees are often unaware that SOPs exist for specific systems or processes or simply do not know how to follow them properly.

privacy training

Legal and Compliance Teams Are Not Training Experts

Legal and compliance team members are experts in their industry laws, regulations, and guidelines. Their experience and proficiency in creating meaningful policy content are second-to-none. However, legal and compliance departments are all too often faced with not only writing complex SOPs, but training employees on how to follow them.

And, legal and compliance team members are not training experts.

Check the Box Training or Training with A Purpose

There is an acute difference between providing someone text-based information and guiding them on how to use that information for a specific purpose. Compliance SOP training often falls short and only aims to “check the box,” providing documentation of receipt of information. However, if done well, compliance SOP training has the unique opportunity to change behavior, especially when coupled with a comprehensive spaced learning strategy.

clinical training

Interactive Training Transforms Dull SOPs into Meaningful Guidance

By using microlearning and other interactive learning and development concepts, employee and policy SOP training can be transformed into meaningful learning experiences that employees enjoy and can genuinely learn from.

microlearning

 

Why Microlearning Is Beneficial to Compliance SOPs

Microlearning delivers short bursts of training content, often using a multi-media format. It breaks down long or complicated material into easy-to-understand chunks, making it “bite-sized.”

Compliance SOPs discuss heavy content. The subject matter may be related to cybersecurity, privacy, bribery and corruption, product promotion, or clinical trials—just to name a few. Company stability and employee, patient, or customer lives are often at risk if compliance SOPs are violated.

Microlearning takes this weighted material and lifts out only the most relevant pieces for a targeted group of learners. This method allows employees to have a targeted focus and goal for each microlearning segment and zone in on how it applies to their role.

What to Do First

First, identify who you want to read and apply each SOP. If this is everyone in the company, can you determine who may use the information most frequently? Focus your training attention on this group. 

Next, pick out the two or three most critical components of the SOP. Is it the spending limits on interactions with healthcare professionals? Perhaps it’s not discussing pipeline information as part of marketing conversations?

Then, view the SOP with the eyes of the core group facing the critical SOP components in a real-world setting. This should frame the look and content of your SOP training.

Boil Down Your Compliance SOP to One Page

In addition to creating high-quality compliance policy and procedure training that helps protect people and organizations, compliance teams should consider supplementing high-quality compliance microlearning or other modern training techniques with one-page SOP communication guides. Proactive and frequent compliance messaging can help employees feel empowered to know what to do and when.

Big-picture SOP comprehension and overall guidance can come from using modern and engaging learning techniques. Everyday employee references and reminders must come from even smaller, action-oriented one-page guides. These guides must:

  • Summarize key points of SOP
  • Be easy and quick to read
  • Provide clear guidance to where to go for help

compliance PDF

Compliance Program Quality Resides in Strength of Compliance SOP Training

Compliance SOPs must rely not only on the accuracy of the documentation, but on the application of the material in everyday employee jobs. Using modern training techniques, such as microlearning, can allow you to convert SOP information into interactive and meaningful learning experiences that increase compliance and decrease risk.

By |2020-08-11T19:14:40+00:00August 11th, 2020|Uncategorized|

4 Corporate Training Trends To Try Now

4 Corporate Training Trends and Why You Need to Try Them

Disruptive Corporate Training Trends

The move to digital is certainly not a new in corporate training trends, but what is new—and maybe disruptively so—is that workplace learning is moving to the cloud, becoming accessible across multiple devices and teaching environments often being generated, shared, and continually updated by the users themselves. Employees expect corporate training solutions that help form connections between information and the job they need to do.

Before we explore the 4 corporate training trends to try, it’s important to consider the environment in which corporate training functions within and how it is most frequently used.

Corporate Training Speed Allows for Flexibility and Personalization

According to IBM’s report last year, companies estimate it takes 36 days on average to re-skill or up-skill employees—up from just three days only five years ago!

This makes it nearly impossible to train thousands of employees quickly without incurring incredibly high costs. Companies have realized they can offer training faster, more effectively, and less expensively online, through web-based eLearning. Employees prefer the flexibility and personalization of digital training options, too. With digital training options, speed allows:

  • Employees to complete training on their schedule, or in defined intervals while away from an office
  • Sophisticated and custom training content, providing personalized learning experiences in a digital format that modern learners recognize and are comfortable with
  • Data-driven measurability content and course completions, the accomplishment of targeted learning outcomes, and likelihood or follow-up of on-the-job learning application

Training Thousands of Employees for Less Than the Cost of One In-Person Event

The time and money spent on gathering large groups of employees together for in-person training are outrageously expensive in comparison to high-quality online training modules. Arduous plane rides, less-than-stellar hotels, windowless conference rooms, crowded convention centers, and the now new health and safety risks of group training events make in-person training quite a mountain to climb. In-person training events provide in-person connections and an opportunity to dive deep and discuss difficult training topics. For decades, though, most large-scale corporate training events have felt lack-luster and unproductive, especially when compared to potential online training alternatives.

Not All Corporate Training is Created Equal

According to a survey conducted on LinkedIn, 94% of employees stated they would commit to staying at a company longer if that company invested more in their development. But not every corporate training program is created equal.

Designing and developing high-quality digital learning programs necessary for employee engagement and knowledge transfer requires refined instructional and graphic design.

Whether it be training new hires, re-teaching current employees, or introducing your workforce to an entirely new set of skills or content, corporate training captures a wide variety of subjects—each with their own set of requirements, strategies, and potential hurdles that you need to consider before you start training. Almost every business, regardless of industry, needs some form of new hire training, systems training, compliance training, and sales training.

New Hire Training Focused on Impression and Performance

New hire training and onboarding are usually prepared by department leaders. It’s an important step in giving new employees the tools and information they need to be productive in the shortest time possible. A well-designed new hire training program can actually increase long-term performance by almost 12%.

New hire workplace learning should address immediate employee needs and grant them easy access to the information and skills required to do their jobs efficiently—all the while maximizing employee engagement. A new hire is impressionable. New hire training is often one of the first tasks an individual will perform.

What impression of your company does your current new hire training present?

Instead of only focusing on the technical aspects of the job, try a more holistic approach. Consider offering additional workplace education on ways to stay productive and engaged, as well as ways to connect with the rest of the team. An employee that goes through a well-structured onboarding process is 58% more likely to continue to be with an organization after three years.

Systems Training with Incentive

Systems training is a fundamental component of an employee’s productivity – and there is likely always room for improvement in the way in which employees use them. Basic business interaction and productivity systems—such as email, chat, security, and information storage—are often customized to each company and require some level of training. In these situations, straightforward systems training works best due to the immediate usefulness of the information learned.

Complex company systems in product development, machining, or data analysis require a more sophisticated level of systems training. The use of corporate training, and corporate training trends, in systems training, may be multi-level depending on the employee’s familiarity with the system and the frequency of system changes or updates.

When a business implements a new system, the goal is typically to get a task done more efficiently, more effectively, at a lower cost, or at a higher level of customer satisfaction. But getting employees to give up the system they’re comfortable with isn’t always easy. To minimize friction or burnout during the training process, give your employees something to work towards.

Incentivized training will not only motivate and engage your employees, but rewards can also recognize their efforts in the process.

Compliance Training That Minimizes Risk

Well-designed and well-implemented corporate compliance training programs help minimize risk. Corporate compliance training helps prevent poor or even simply undesirable business conduct and ensure your employees follow the laws and regulations applicable to their job function or industry. Depending on your company’s location, industry, and activities, compliance training can include anti-harassment training, workplace safety or OSHA training, information security training, privacy and HIPAA training, diversity training, interactions with healthcare professionals training, and more. To document thorough employee training, corporate compliance training often track progress and produce accurate records of their successful completion.

Sales Training That Invests in The Future of Your Company

Your sales team is one of your biggest assets.

By providing well-thought-out and engaging company sales training, you’re investing in the future of your company.

If you choose to train a struggling sales rep rather than replacing them, you can save your company an average of 2 million dollars. That’s how much it costs to hire and onboard a brand-new salesperson. With the right training program, you can boost sales reps’ productivity, decrease their onboarding time, and keep them engaged. But not all reps may need the same training—almost every sales team is a mix of newbies, star sellers, and middle-of-the-road performers. By creating a variety of training topics and modalities, you can offer learning for reps of every skill level.           

Corporate Training as an Employee Requirement

Today’s workforce is highly competitive. In turn, there is tremendous growth in new workplace learning technologies. Employees now want constant growth and development opportunities as part of their everyday work environment. And, if your company isn’t providing it, you may risk the employee seeing that advancement elsewhere.

Incorporating the latest trends in your corporate training efforts is not only the most efficient way to upskill your workforce, but it’s how your business will continue to succeed in the changing corporate landscape.

 

Corporate Training Trend #1

Personalized Training to Suit Unique Learning Needs

A one-size-fits-all approach to corporate learning has quickly fallen out of fashion. Employees who are at disproportionate skill and knowledge levels require a personalized training program to better suit their unique learning needs. Personalized training is done by designing training modules with targeted objectives and milestones that have goals, and methods for achieving those goals, that employees can adjust themselves. Although this approach may be costlier and more time-consuming, personalized employee training programs that are tailored to each individual employee’s strengths and weaknesses often deliver better outputs in terms of productivity and development.

 

Corporate Training Trend #2

Gamification in Training to Capitalize on Instinctive Behavior

Gamification incorporates gaming techniques, such as choice, challenge, and narrative, into otherwise conventional training programs. Consider incorporating game mechanics like:

  • Leaderboards
  • Levels,
  • Points, and
  • Awards or Badges,

These types of interactions make training not only enjoyable, but capitalize on our instinctive competitive behavior. This, in turn, increases employee participation and motivates improvement in one’s performance, eventually increasing workplace productivity. The reward systems also provide instantaneous feedback to both the learner and the employer so that mistakes can be recognized and corrected in real-time.

 

Corporate Training Trend #3

Microlearning Improves Employee Performance Without Sacrificing Employee Time

The average employee can likely only allot 1% of his or her daily schedule to training. In response, businesses have become more mobile-oriented in their training delivery, so employees can continuously improve in their work without sacrificing too much of their time. Microlearning is a corporate training technique that offers short, yet engaging, bits of information that can be easily retained and immediately incorporated into one’s work habits.

Microlearning material can appear in the text, short videos, animations, or even audio and is designed to be accessible whenever and wherever the learner wants.

 

Corporate Training Trend #4

Blended Learning Combines the Best of In-Person and Digital Corporate Training

Blended learning combines the best features of in-person teaching methods with technology-based corporate eLearning programs. While one portion of the learning occurs online, another portion is instructor-led, either conducted in brick-and-mortar classrooms or virtual ones via webinars. This broadens the learner experience by granting them the convenience and flexibility to decide their own learning pace, while still enabling them to interact and receive support from instructors and fellow learners—encouraging social learning and collaboration.

Blended learning also reduces the training costs associated with face-to-face training, such as travel, accommodation, equipment, and printed training materials, so you’ll see a faster and greater return on investment.

Why You Need a Corporate Training Strategy

So many options are available as part of workplace learning. Employers often guess at what their employees need and want, or attempt an often costly and time-consuming “try and fail” approach to employee training.

A wide variety of training choices requires a targeted training strategy. A comprehensive corporate learning strategy takes some planning, but ensures that whatever training methods or approaches you invest time and money into, will create business results.

Learn more about how to map out your learning needs in this infographic.

Workplace Learning Has the Opportunity to Create Positive Business Impact

Corporate training and workplace learning – whether digital, blended, or in-person have the opportunity to create a positive business impact. Generating training engagement through well-designed and well-executed corporate training programs will create meaningful employee connections for years to come.

By |2020-07-31T15:25:11+00:00July 27th, 2020|Uncategorized|
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