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15 10, 2019

How to find the right custom eLearning vendor among a sea of lookalikes

By |2019-10-15T12:53:56+00:00October 15th, 2019|Uncategorized|

By Todd Hines  

Many custom eLearning vendors look alike. How do you find a training partner that will help you achieve your business goals? Internet search results yield hundreds of results, all claiming to have creative graphics and innovative learning technology.

The first article in this series focused on scoping a custom eLearning project to achieve business results. A proper scope is critical to finding a list of potential vendors that will be a valuable learning business partners and help achieve the training results you need. But if a general Google search produces a sea of similar custom eLearning vendors – leaving you overwhelmed with too many similar choices – then what do you do?

Crafted versus Manufactured eLearning

Compare a hearty, flavorful craft beer and a light pilsner beer. The craft beer – a memorable experience. The light beer – commonplace and forgettable. Like the beer industry, the custom eLearning marketplace offers many vendors on both ends of the spectrum. The brewer – and custom eLearning vendor – you consider, and ultimately choose to spend your time and money with, depends on your needs and wants.

“Manufactured” eLearning vendors often standardize parts of the instructional and graphic design and eLearning development process. Production times may be faster and up-front costs will likely be less expensive. Expect a re-packaged version of source content with little regard for user experience or content absorption.

Alternatively, truly crafted eLearning starts with your business results and employee use of the training experience in mind. Each aspect of it is custom designed and developed specifically around your set of unique training audience and business goals.

You’re not looking for the custom eLearning vendor with the most elaborate marketing or rated “best” overall. You are looking for the digital training partner that may be best for your business and training project scope.

  1. Take that Critical First Step in Your Search

Start by reaching out to individuals – internal or external to your organization – who have completed training or manage training in any way. Ask them which vendor they used to create their custom training and if they would recommend their services. If they would recommend that particular custom eLearning vendor – find out why. Probe into what it was like working with them and if that vendor helped them achieve their training business goals. Or did they just deliver a “check the box” course?

  1. Look at Award-Winning Custom Training Agencies

If discussions with colleagues and business partners do not provide you with enough information to get started, consider researching vendors who have won training awards, are on learning and development industry lists, or exhibit or sponsor learning and development industry conferences.  

Custom eLearning vendors often receive awards for their work from a variety of organizations. It is often helpful to review lists of recent winners from a variety of organizations and see which custom training vendors helped create the training program. Focus in on training applications that are most relevant to your custom eLearning project scope.

For example, the Brandon Hall Group provides Excellence in Learning awards based on topic or application area – such as Best Advance in Compliance Training or Best Advance in Custom Content. Consider learning and development awards, as well as awards for excellence in communication, design, and technology. Some organizations to search include Brandon Hall Group Excellence in Learning Awards, Communicator Awards, Davey Awards, Horizon Interactive Awards, Omni Awards, and CLO Magazine Awards.

  1. Consider Industry Learning and Development Lists

You may want to use industry analyst to help find potential training partners. Most of these organizations analyze the capabilities, experience, and expertise of a variety of learning organizations. Remember to consider the basis for each list and the lens in which it was created, as many lists allow paid advertisements to be placed in prominent list positions. Some industry lists to search include: eLearning Industry,Training Industry, G2,Learning Light, SHRM, eLearning List, Find Courses, and The Training Registry.

  1. Attend Training Industry Conferences

The learning and development industry has no shortage of conferences. If you choose to attend a conference, it will provide you with a broad exposure to the many custom eLearning vendors in the marketplace. A keen eye will be necessary to help you see past enticing giveaways and fancy booth displays though, so that your focus remains on connecting with vendors that will provide visible value to your business. A few organizations that allow digital learning vendor sponsorship include: ATD, eLearning Guild/DevLearn, and Training Industry.

  1. Narrow Your List of Custom Training Partners

Once you have an initial list to work from, begin to narrow your list of potential custom training partners by reviewing each organization’s website and requesting a 15-30 minute consultation. It will remain critical for you to see through fluff and keenly assess each custom eLearning vendor based on their ability to help you achieve your training objectives.

  1. Dig into their case studies and testimonials

Training organizations often highlight projects they have already completed as a showcase of their best work. Are their clients similar to your company in any way? Do they emphasize skills, business solutions, or concept applications that are comparable to your custom eLearning project scope? When reading a case study, consider how learning design principles were used to achieve a specific result. If this is not clear, ask during your consultation.

  1. Assess expertise

Certain custom eLearning vendors are experts in the application of training principles within particular industries, such as healthcare, compliance, energy, or manufacturing. If your training needs include a specialized topic area, a training vendor with this specialized knowledge will save you a lot of time and yield more targeted content. 

  1. Evaluate graphics and technology

Don’t allow dated graphics and technology to enter your eLearning. The design and use should be in sync with modern technology and graphics. Evaluate vendors who not only talk about cutting-edge technology but use it to enhance their client’s training programs.

Consider how each vendor incorporates media elements – such as voice, sound, video, animation, 3D modeling – into training delivery modalities like mobile, apps, and desktop. Take a look at their use of graphics – will it resonate with your employees? Will the graphics excite them and encourage them to dive deeper, or will the look and feel of the course slowly lull them into a mid-day snooze?

  1. Understand the way they work

A great custom eLearning vendor has the potential to become a true learning business partner. As you review each potential business relationship, think about how it will feel to work with them long term.

Every individual you encounter should listen to your specific custom training needs and wants. They should convey expertise and an ability to deliver on commitments. Check out their About Us section on their website. What type of image do they convey? What is important to them? It may even be beneficial to check out what their employees say about them, through Glassdoor or other employee review tools – you may uncover red flags and gain insight into their organizational values and focus areas.  

Select a Custom eLearning Vendor

So, what qualities do you look for and what information do you need to select the best custom eLearning partner for your specific project? Find out in the next article of this 4-part series.

Investing in Your Custom eLearning Success 

LHT Learning is investing in your success. This is the second in a 4-part series of articles designed to channel our experiences into step-by-step instructions and insights to help you deliver more value to your business through custom eLearning. Check out the first article in the series here.

The four articles are:

  1. How to scope custom eLearning projects to achieve business results
  2. How to find the right custom eLearning vendors among a sea of lookalikes 
  3. How to select the best custom eLearning partner for your project
  4. How to get the most from your custom eLearning partner

Eager for the next article? Let us know your email address and you’ll receive it the minute it’s available. 

About LHT Learning

LHT Learning creates custom, digital learning solutions that engage learners and connect information to action. 

14 10, 2019

LHT Learning Scores 93 NPS (Net Promoter Score), Beating Out Apple, Nordstrom and the most well respected brands in the world

By |2019-10-14T12:49:34+00:00October 14th, 2019|Uncategorized|

 

LHT Learning Scores 93 NPS (Net Promoter Score), Beating Out Apple, Nordstrom and the most well-respected brands in the world.

As a measure of customer satisfaction, LHT’s Net Promoter Score of 93 beat out top consumer brands and exceeded all expectations for a learning and development company. “We are always grateful to our clients and proud of the work LHT Learning delivers. This score confirms our commitment to delivering value to our clients in every interaction and helping them achieve custom training results,” says Ben Palchick, Vice President, LHT Learning.

8 10, 2019

How to scope custom eLearning projects to achieve business results

By |2019-11-13T20:19:35+00:00October 8th, 2019|Uncategorized|

By Ben Palchick

The value of custom eLearning lies in its ability to help achieve business goals. Business objectives are met by knowing what you are working towards and communicating that to others.

Custom eLearning is crafted; it’s unique. This type of specialty training has the opportunity to generate results, but only if you are able to understand and articulate your business needs, training requirements and available resources.

The time and effort you put into creating a custom eLearning project foundation will directly impact its success. Doing this can be complex though, especially since it is not the only thing on your plate.

To help you, we’ve broken it down into 3 key areas. Each area includes specific questions you should ask and answer, in collaboration with your internal business partners.

The 3 Things You Need to Scope Custom eLearning

While this has to be pushed and pulled a bit to make it specific to your company and culture, broadly, you need to think about three things: Business Needs, Training Requirements and Available Resources.

Business Needs: What issue is driving the need for training and how is it impacting your business? Who is the audience and what relevant characteristics describe them?

Training Requirements: What information should the learner know or be able to do differently as a result of this training? What training components and media elements will facilitate this?

Available Resources: When should the training be delivered by and approximately how much do you anticipate spending on custom eLearning? What qualities do you expect from the custom eLearning vendor?

Want to know exactly how to think through these key areas of a custom eLearning project? We’ve compiled our digital learning experience and expertise into targeted training discussion points. Use them to scope your custom eLearning project so your business achieves meaningful results.

Identify the Specific Business Need for Custom eLearning

Think about your last digital learning experience. Perhaps this was corporate compliance training, an industry webinar, or even a “how-to” YouTube video. What about this experience made it meaningful or memorable? Likely, it was the relevance, or lack of relevance, of the information and how it was presented to you and your needs.

Likewise, your training must meet a specific business need. Connect with your internal business partners to identify the business issue or change that is driving the need for training. Start with how this need arose and what’s at its core, identifying if this is something new or if a knowledge or application gap been uncovered.

It is also important to consider the impact of the prospective training to the organization. Consider if this training is part of a large business shift or change in process. Think about if the training is part of an external mandate, such as compliance training. The situations in which the training will be presented to an audience may impact how the training is perceived and understood.

Get to Know Your Training Audience 

Think through and discuss the characteristics of the audience with your business partner as well. Consider their day to day roles, media preferences, age range, location and attention span. Think about what drives them and how they may internalize new information and skills.

Determine your Custom Training Requirements

Now, you can begin outlining what specific training tools will help achieve your business need. Think about what actions or behaviors you want the learner to take after they complete the training. How will you measure the success of your custom eLearning project? As you do this, you will begin to come up with content for your custom eLearning project, as well as training components.

Pinpoint the Core Content of your Custom eLearning Project  

Take a look at what source information you have available – policies, presentations, notes, or previous training – and begin to pull together what essential content pieces should be pulled out to guide the learner to the desired actions or behaviors. A comprehensive source content analysis will be conducted by your custom eLearning vendor once the project begins, but it’s helpful to have an idea of what specific information and sequence of materials are most critical from the start.

Establish your Valued Digital Learning Components 

Now, think about what training components are necessary – and which would be nice to have – to generate a connection between the custom digital learning experience and the learner’s everyday job. Some common custom eLearning components are:

·       Training length of time

·       Certification/badges

·       Knowledge checks

·       Learner interaction/engagement

·       Assessment/testing

·       Learner evaluation

·       Custom graphics

·  Audio and video

· Translations/localization

·  Collaboration and social learning

·  Gamification

·  Specific technical requirements

·  Supplemental resources, such as communication and spaced learning

Digital learning and the opportunity to engage learners across a variety of mediums and settings continue to evolve. Many more options are available today and a valuable custom eLearning vendor will be able to help you determine what custom eLearning components may be right for you, based on your business needs and content requirements.

Consider Key Custom Training Resources

Identify upfront when you need or want the training ready and approximately how much you are willing and able to budget for this custom eLearning project. Timeline and budget are key factors that often impact one another.

When Do You Need Training Ready? 

To identify your target timeline, begin with the end in mind. If you need to have training completed by the time a new regulation goes into effect, or have the sales team trained by the time their annual meeting is held or a new product is released, that becomes your starting point.

Keep in mind that the implementation of higher-level instructional concepts, such as gamification, or multimedia elements, such as video and animation, impact more resources and take more time to develop. In addition, custom eLearning that must be delivered within a tight window of time may come at a cost.

What is your Custom eLearning Budget? 

When thinking about a budget for custom eLearning, you must be realistic and up-front. If you have a specific budget constraint, list it. Quality custom eLearning vendors would rather know what budget you are working in and then let you know what services they can offer within it.

If your custom eLearning project requires complex graphics and development, be practical about a budget that reflects the time and effort that may be needed to implement it. And, if you are unsure what custom eLearning projects may cost, ask. Vendors who want to be your long-term business partner will be honest about their services and openly discuss various factors that impact its cost.

No project is ever the exact same and custom eLearning vendors consider multiple elements when building out a timeline and budget for each project. While timeline and budget may increase, typically so does the value of the learning experience.

Create a Custom eLearning Scope Document

Now, take the time to clearly write down the essence of your business needs, training requirements, and available resources. This sets clear expectations from the get-go for you and your internal business partners to create a digital learning solution that achieves business results.

If you already work with a trusted custom eLearning vendor, this information becomes the basis of your project SOW and kickoff. If not, this becomes the baseline of your search for a custom eLearning partner. If required by your organization, you can use this information in a Request for Proposal (RFP).

Unsure what custom eLearning vendors to reach out to? Our next article in this series provides specific guidance on how to find the right custom eLearning vendor among a sea of lookalikes.

Investing in Your Custom eLearning Success

LHT Learning is investing in your success. This is the first in a 4-part series of articles designed to channel our experiences into step-by-step instructions and insights to help you deliver more value to your business through custom eLearning.

The four articles are:

  1. How to scope custom eLearning projects to achieve business results
  2. How to find the right custom eLearning vendors among a sea of lookalikes
  3. How to select the best custom eLearning partner for your project
  4. How to get the most from your custom eLearning partner

Eager for the next article? Let us know your email address and you’ll receive it the minute it’s available.

About LHT Learning

LHT Learning creates custom, digital learning solutions that engage learners and connect information to action.

24 09, 2019

Employees won’t remember what you teach them once

By |2019-09-26T15:30:16+00:00September 24th, 2019|Uncategorized|


 

 

 

 

 

 

 

 

 

17 repetitions? 20 hours? How long does it take you to learn a new skill? Regardless of your answer, it’s certainly not going to be, “Once.” Yet, organizations repeatedly expect employees to retain new information or apply new behaviors after a single learning event.

Quality learning experiences that include scenario-based learning, gamification, and meaningful interactions produce tangible results. By themselves though, they are not enough. A message needs to be repeated multiple times to embed the information into employees long-term memory and natural behavior patterns. Often referred to as spaced learning, this approach presents learners with the same information, in different ways, over a specific period of time. 

We have helped many of our clients create strategic learning programs that include an impactful learning experience, followed up by timed supplemental training and communication efforts. We can often re-purpose custom eLearning content, infographics and videos to create new delivery methods for the audience. For example, for a recent healthcare client we created a comprehensive learning strategy that included re-using components of custom compliance eLearning into internal email campaigns, web-based compliance comic strips, print and digital policy one-pagers and even video screen messaging within their office building. 

How have you used the spaced learning concept in your organization? What’s worked and what hasn’t? Leave us a comment and let us know!