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11 08, 2020

How to Convert Compliance SOPs to Interactive Training

By |2020-08-11T19:14:40+00:00August 11th, 2020|Uncategorized|

clinical training

Compliance SOPs: The Rarely Read Backbone of an Effective Compliance Program

While rarely read or even referenced by most employees, compliance Standard Operating Procedures (SOPs) are the backbone of an effective compliance program. Compliance SOP concepts can become front-and-center, though, by discovering how to convert compliance SOPs into interactive training.

Compliance SOPs and policies are some of the most useful ways to set the stage for compliant behavior and improve the quality of compliance controls. They define processes and actions, provide documentation during an audit, and serve as a guide for employee work and behavior.

The act of writing what you do and doing what is written is critical to long-term company success, particularly in regulated industries such as healthcare, finance, and oil and gas.

Documentation Is Not the Problem

However, most compliance issues don’t stem from organizations not having proper documentation of processes, but instead not doing what those processes say. Employees are often unaware that SOPs exist for specific systems or processes or simply do not know how to follow them properly.

privacy training

Legal and Compliance Teams Are Not Training Experts

Legal and compliance team members are experts in their industry laws, regulations, and guidelines. Their experience and proficiency in creating meaningful policy content are second-to-none. However, legal and compliance departments are all too often faced with not only writing complex SOPs, but training employees on how to follow them.

And, legal and compliance team members are not training experts.

Check the Box Training or Training with A Purpose

There is an acute difference between providing someone text-based information and guiding them on how to use that information for a specific purpose. Compliance SOP training often falls short and only aims to “check the box,” providing documentation of receipt of information. However, if done well, compliance SOP training has the unique opportunity to change behavior, especially when coupled with a comprehensive spaced learning strategy.

clinical training

Interactive Training Transforms Dull SOPs into Meaningful Guidance

By using microlearning and other interactive learning and development concepts, employee and policy SOP training can be transformed into meaningful learning experiences that employees enjoy and can genuinely learn from.

microlearning

 

Why Microlearning Is Beneficial to Compliance SOPs

Microlearning delivers short bursts of training content, often using a multi-media format. It breaks down long or complicated material into easy-to-understand chunks, making it “bite-sized.”

Compliance SOPs discuss heavy content. The subject matter may be related to cybersecurity, privacy, bribery and corruption, product promotion, or clinical trials—just to name a few. Company stability and employee, patient, or customer lives are often at risk if compliance SOPs are violated.

Microlearning takes this weighted material and lifts out only the most relevant pieces for a targeted group of learners. This method allows employees to have a targeted focus and goal for each microlearning segment and zone in on how it applies to their role.

What to Do First

First, identify who you want to read and apply each SOP. If this is everyone in the company, can you determine who may use the information most frequently? Focus your training attention on this group. 

Next, pick out the two or three most critical components of the SOP. Is it the spending limits on interactions with healthcare professionals? Perhaps it’s not discussing pipeline information as part of marketing conversations?

Then, view the SOP with the eyes of the core group facing the critical SOP components in a real-world setting. This should frame the look and content of your SOP training.

Boil Down Your Compliance SOP to One Page

In addition to creating high-quality compliance policy and procedure training that helps protect people and organizations, compliance teams should consider supplementing high-quality compliance microlearning or other modern training techniques with one-page SOP communication guides. Proactive and frequent compliance messaging can help employees feel empowered to know what to do and when.

Big-picture SOP comprehension and overall guidance can come from using modern and engaging learning techniques. Everyday employee references and reminders must come from even smaller, action-oriented one-page guides. These guides must:

  • Summarize key points of SOP
  • Be easy and quick to read
  • Provide clear guidance to where to go for help

compliance PDF

Compliance Program Quality Resides in Strength of Compliance SOP Training

Compliance SOPs must rely not only on the accuracy of the documentation, but on the application of the material in everyday employee jobs. Using modern training techniques, such as microlearning, can allow you to convert SOP information into interactive and meaningful learning experiences that increase compliance and decrease risk.

27 07, 2020

4 Corporate Training Trends To Try Now

By |2020-07-31T15:25:11+00:00July 27th, 2020|Uncategorized|

4 Corporate Training Trends and Why You Need to Try Them

Disruptive Corporate Training Trends

The move to digital is certainly not a new in corporate training trends, but what is new—and maybe disruptively so—is that workplace learning is moving to the cloud, becoming accessible across multiple devices and teaching environments often being generated, shared, and continually updated by the users themselves. Employees expect corporate training solutions that help form connections between information and the job they need to do.

Before we explore the 4 corporate training trends to try, it’s important to consider the environment in which corporate training functions within and how it is most frequently used.

Corporate Training Speed Allows for Flexibility and Personalization

According to IBM’s report last year, companies estimate it takes 36 days on average to re-skill or up-skill employees—up from just three days only five years ago!

This makes it nearly impossible to train thousands of employees quickly without incurring incredibly high costs. Companies have realized they can offer training faster, more effectively, and less expensively online, through web-based eLearning. Employees prefer the flexibility and personalization of digital training options, too. With digital training options, speed allows:

  • Employees to complete training on their schedule, or in defined intervals while away from an office
  • Sophisticated and custom training content, providing personalized learning experiences in a digital format that modern learners recognize and are comfortable with
  • Data-driven measurability content and course completions, the accomplishment of targeted learning outcomes, and likelihood or follow-up of on-the-job learning application

Training Thousands of Employees for Less Than the Cost of One In-Person Event

The time and money spent on gathering large groups of employees together for in-person training are outrageously expensive in comparison to high-quality online training modules. Arduous plane rides, less-than-stellar hotels, windowless conference rooms, crowded convention centers, and the now new health and safety risks of group training events make in-person training quite a mountain to climb. In-person training events provide in-person connections and an opportunity to dive deep and discuss difficult training topics. For decades, though, most large-scale corporate training events have felt lack-luster and unproductive, especially when compared to potential online training alternatives.

Not All Corporate Training is Created Equal

According to a survey conducted on LinkedIn, 94% of employees stated they would commit to staying at a company longer if that company invested more in their development. But not every corporate training program is created equal.

Designing and developing high-quality digital learning programs necessary for employee engagement and knowledge transfer requires refined instructional and graphic design.

Whether it be training new hires, re-teaching current employees, or introducing your workforce to an entirely new set of skills or content, corporate training captures a wide variety of subjects—each with their own set of requirements, strategies, and potential hurdles that you need to consider before you start training. Almost every business, regardless of industry, needs some form of new hire training, systems training, compliance training, and sales training.

New Hire Training Focused on Impression and Performance

New hire training and onboarding are usually prepared by department leaders. It’s an important step in giving new employees the tools and information they need to be productive in the shortest time possible. A well-designed new hire training program can actually increase long-term performance by almost 12%.

New hire workplace learning should address immediate employee needs and grant them easy access to the information and skills required to do their jobs efficiently—all the while maximizing employee engagement. A new hire is impressionable. New hire training is often one of the first tasks an individual will perform.

What impression of your company does your current new hire training present?

Instead of only focusing on the technical aspects of the job, try a more holistic approach. Consider offering additional workplace education on ways to stay productive and engaged, as well as ways to connect with the rest of the team. An employee that goes through a well-structured onboarding process is 58% more likely to continue to be with an organization after three years.

Systems Training with Incentive

Systems training is a fundamental component of an employee’s productivity – and there is likely always room for improvement in the way in which employees use them. Basic business interaction and productivity systems—such as email, chat, security, and information storage—are often customized to each company and require some level of training. In these situations, straightforward systems training works best due to the immediate usefulness of the information learned.

Complex company systems in product development, machining, or data analysis require a more sophisticated level of systems training. The use of corporate training, and corporate training trends, in systems training, may be multi-level depending on the employee’s familiarity with the system and the frequency of system changes or updates.

When a business implements a new system, the goal is typically to get a task done more efficiently, more effectively, at a lower cost, or at a higher level of customer satisfaction. But getting employees to give up the system they’re comfortable with isn’t always easy. To minimize friction or burnout during the training process, give your employees something to work towards.

Incentivized training will not only motivate and engage your employees, but rewards can also recognize their efforts in the process.

Compliance Training That Minimizes Risk

Well-designed and well-implemented corporate compliance training programs help minimize risk. Corporate compliance training helps prevent poor or even simply undesirable business conduct and ensure your employees follow the laws and regulations applicable to their job function or industry. Depending on your company’s location, industry, and activities, compliance training can include anti-harassment training, workplace safety or OSHA training, information security training, privacy and HIPAA training, diversity training, interactions with healthcare professionals training, and more. To document thorough employee training, corporate compliance training often track progress and produce accurate records of their successful completion.

Sales Training That Invests in The Future of Your Company

Your sales team is one of your biggest assets.

By providing well-thought-out and engaging company sales training, you’re investing in the future of your company.

If you choose to train a struggling sales rep rather than replacing them, you can save your company an average of 2 million dollars. That’s how much it costs to hire and onboard a brand-new salesperson. With the right training program, you can boost sales reps’ productivity, decrease their onboarding time, and keep them engaged. But not all reps may need the same training—almost every sales team is a mix of newbies, star sellers, and middle-of-the-road performers. By creating a variety of training topics and modalities, you can offer learning for reps of every skill level.           

Corporate Training as an Employee Requirement

Today’s workforce is highly competitive. In turn, there is tremendous growth in new workplace learning technologies. Employees now want constant growth and development opportunities as part of their everyday work environment. And, if your company isn’t providing it, you may risk the employee seeing that advancement elsewhere.

Incorporating the latest trends in your corporate training efforts is not only the most efficient way to upskill your workforce, but it’s how your business will continue to succeed in the changing corporate landscape.

 

Corporate Training Trend #1

Personalized Training to Suit Unique Learning Needs

A one-size-fits-all approach to corporate learning has quickly fallen out of fashion. Employees who are at disproportionate skill and knowledge levels require a personalized training program to better suit their unique learning needs. Personalized training is done by designing training modules with targeted objectives and milestones that have goals, and methods for achieving those goals, that employees can adjust themselves. Although this approach may be costlier and more time-consuming, personalized employee training programs that are tailored to each individual employee’s strengths and weaknesses often deliver better outputs in terms of productivity and development.

 

Corporate Training Trend #2

Gamification in Training to Capitalize on Instinctive Behavior

Gamification incorporates gaming techniques, such as choice, challenge, and narrative, into otherwise conventional training programs. Consider incorporating game mechanics like:

  • Leaderboards
  • Levels,
  • Points, and
  • Awards or Badges,

These types of interactions make training not only enjoyable, but capitalize on our instinctive competitive behavior. This, in turn, increases employee participation and motivates improvement in one’s performance, eventually increasing workplace productivity. The reward systems also provide instantaneous feedback to both the learner and the employer so that mistakes can be recognized and corrected in real-time.

 

Corporate Training Trend #3

Microlearning Improves Employee Performance Without Sacrificing Employee Time

The average employee can likely only allot 1% of his or her daily schedule to training. In response, businesses have become more mobile-oriented in their training delivery, so employees can continuously improve in their work without sacrificing too much of their time. Microlearning is a corporate training technique that offers short, yet engaging, bits of information that can be easily retained and immediately incorporated into one’s work habits.

Microlearning material can appear in the text, short videos, animations, or even audio and is designed to be accessible whenever and wherever the learner wants.

 

Corporate Training Trend #4

Blended Learning Combines the Best of In-Person and Digital Corporate Training

Blended learning combines the best features of in-person teaching methods with technology-based corporate eLearning programs. While one portion of the learning occurs online, another portion is instructor-led, either conducted in brick-and-mortar classrooms or virtual ones via webinars. This broadens the learner experience by granting them the convenience and flexibility to decide their own learning pace, while still enabling them to interact and receive support from instructors and fellow learners—encouraging social learning and collaboration.

Blended learning also reduces the training costs associated with face-to-face training, such as travel, accommodation, equipment, and printed training materials, so you’ll see a faster and greater return on investment.

Why You Need a Corporate Training Strategy

So many options are available as part of workplace learning. Employers often guess at what their employees need and want, or attempt an often costly and time-consuming “try and fail” approach to employee training.

A wide variety of training choices requires a targeted training strategy. A comprehensive corporate learning strategy takes some planning, but ensures that whatever training methods or approaches you invest time and money into, will create business results.

Learn more about how to map out your learning needs in this infographic.

Workplace Learning Has the Opportunity to Create Positive Business Impact

Corporate training and workplace learning – whether digital, blended, or in-person have the opportunity to create a positive business impact. Generating training engagement through well-designed and well-executed corporate training programs will create meaningful employee connections for years to come.

27 07, 2020

What is Social Media Compliance?

By |2020-07-31T15:22:25+00:00July 27th, 2020|Uncategorized|

What Is Social Media Compliance and Why You Need to Train On It Now

What is Social Media Compliance?

Social media compliance is the process of making sure that a company’s social media accounts and personal social media accounts of their employees comply with the company’s policies and all laws and regulations within the company’s particular industry.

In short, social media compliance programs help prevent social media fails.

Why Does It Matter?

Imagine your PR team inadvertently posting an offensive Twitter response on the company account.

Or, an employee—in an attempt to self-promote their accomplishments—sharing confidential information over LinkedIn.

Perhaps consider a sales rep promoting uses for a healthcare product not approved for that indication or age group over a Café Pharma public chat?

That is why it matters.

How to Prevent Social Media Compliance Issues

Social media is part of most employee’s personal and professional everyday world.

Providing realistic guidance and the ability to practice in a safe environment is the only way to help prevent compliance issues.

And, a well-thought-out compliance training that creates business impact typically only includes five components.

Great compliance training:

  1. Is digital, easily accessible, and can be completed in 15 minutes or less
  2. Generates (and sustains) interest and demonstrates immediate applicability from
    start to finish.
  3. Explains the “why” behind the company social media compliance policy and
    applicable government or regulatory standards.
  4. Is personalized and helps employees understand their individual stake in adhering to
    social media compliance policies, including consequences of non-compliance.
  5. Allows employees to practice, and potentially fail at, following company social
    media compliance guidelines without real-world consequences.

Two Primary Benefits of Comprehensive Compliance Training

Companies that can effectively train employees on proper social media engagement and achieve compliance across their social channel presence may:

  • Ensure consumer trust through a cohesive brand social presence, and
  • Avoid government or regulatory compliance attention, and their frequently corresponding fines.

Social Media Compliance Training is a Requirement for the Future

Pharmaceutical companies, once resistant to engage in social media altogether due to compliance and regulatory concerns, but are now embracing social media as a way to connect with patients and healthcare providers.

And the pharmaceutical industry isn’t alone. Most industries, regulated by the government or not, are adopting company and employee social media compliance standards.

Social media compliance training that connects these standards to employee’s everyday use of personal and professional social media will be key to their success.

7 07, 2020

LHT Learning Included in the 2020 Training Industry Top Training Companies Lists: Custom Content Development

By |2020-07-31T15:10:43+00:00July 7th, 2020|Uncategorized|

LHT Learning is honored to be included in the Training Industry selections for the 2020 Top Training Companies lists for the custom content development sector of the learning and development (L&D) market. LHT was recognized for the innovative learning solutions we provide to our global clients.

Training Industry, the leading research and information resource for corporate learning leaders, prepares the Training Industry Top 20 report on critical sectors of the corporate training marketplace to better inform professionals about the best and most innovative providers of training services and technologies.

Take a look at the Training Industry Top Training Companies List here.

Selection to the 2020 Training Industry Top 20™ Custom Content Development Companies List was based on the following criteria:

• Industry visibility, innovation and impact.
• Capability of developing and delivering multiple types of content.
• Depth and breadth of subject matter expertise.
• Company size and growth potential.
• Strength of clients and geographic reach.

“The companies selected for this year’s Custom Content Development Watch List represent specialized and emerging organizations that use innovative tools to create interactive and immersive custom solutions,” said Danielle Draewell, market research analyst at Training Industry, Inc. “These companies assist clients all over the world with a wide range of learning needs.”

About Training Industry, Inc.
Training Industry (https://trainingindustry.com) is the most trusted source of information on the business of learning. Our authority is built on deep ties with more than 450 expert contributors who share insights and actionable information with their peers. Training Industry’s live events, articles, magazine, webinars, podcast, research and reports generate more than 5 million industry interactions each year, while the Top 20 Training Companies Lists help business leaders find the right training partners. For a complimentary referral, visit https://trainingindustry.com/rfp.

About LHT Learning
Positioned at the collision point of art, technology, and training, LHT Learning creates custom, digital learning solutions that engage learners and connect complex information, to action and behavior change. As a trusted learning advisor, LHT Learning collaborates with large and small organizations to create award-winning training using the latest instructional techniques, modern technologies, and engaging graphics and design. Learn more at www.lhtlearning.com and follow us on LinkedIn.